Community Health Systems Professional Services Corporation Privacy Policy
This page states the "Privacy Policy" which this Facility has adopted and agrees to adhere when accepting your personal and professional information for employment purposes. Please read this page carefully. If you do not accept the Privacy Policy stated here, do not use this web site and service. By using this web site, you are indicating your acceptance to be bound by the terms of this Privacy Policy. The Privacy Policy at any time by updating this posting. You should visit this page periodically to review the Privacy Policy, because it is binding on you. The terms "You" and "User" as used herein refer to all individuals and/or entities accessing this web site for any reason.
Jobseekers
Please be assured that entities affiliated with Community Health Systems, Inc. and its affiliates will not sell your information (name, address, phone number, email, etc.) to other organizations. Your information and resume (and the information contained therein) is viewable only to CHS affiliates. Read a complete description of our hiring process.
Personal and Non-commercial Use Limitation
This Web site, including the and career and physician opportunity listings, is for your personal and noncommercial use. Except as otherwise expressly provided, you may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information, software, products or services obtained from or available as part of or in conjunction with this Web site.
No unlawful or prohibited Use
As a condition of your use of this Web site, the , and career and physician opportunity listings, you warrant to CHS and its affiliates that you will not use this Web site for any purpose that is unlawful or prohibited by these terms, conditions and notices.
Site Security Rules
Users are prohibited from violating or attempting to violate the security of any CHS Site, including, without limitation, (a) accessing data not intended for such user or logging into a server or account which the user is not authorized to access, (b) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization, (c) attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus to any TMP Site, overloading, "flooding", "spamming", "mailbombing" or "crashing", (d) sending unsolicited e-mail, including promotions and/or advertising of products or services, or (e) forging any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting. Violations of system or network security may result in civil or criminal liability. Occurrences that may involve such violations will be investigated and may involve, and be in cooperation with, law enforcement authorities in prosecuting users who are involved in such violations.
COMMUNITY CARES
Thank you for your interest in becoming a part of our team. It is our belief that customer service excellence differentiates us from other facilities as we are always striving to provide outstanding customer service. To illustrate our commitment to outstanding customer care, we have developed ten Standards of Behavior that will make these values visible in our attitudes and the work we do everyday. They are used to guide our behavior in maintaining a culture and practice of outstanding service to employees, physicians, patients, families, and our community. Many of the standards are examples of courtesy and caring that we learned from an early age. However, adopting them as required behaviors provides clear expectations to every employee and volunteer. The continued practice and adherence to these standards will lead us to customer service excellence.
Prior to completing your application, please take a moment to review and indicate that you have acknowledged and read our Standards of Behavior.
Attitude
It all begins with an attitude about the customers we serve. Our goal is to exceed our customers' expectations. We are committed to providing the highest quality of service and meeting our customers' needs with the utmost kindness, care, compassion, courtesy, empathy, respect and friendliness. We will always acknowledge and serve our customers with a friendly, open smile and direct eye contact.
Appearance
We need to take pride in our personal appearance, our facility and its surroundings. How we look and act sends a powerful message about our culture and professionalism. Our ability to be trustworthy to our patients, family and friends must be demonstrated and communicated in our everyday appearance.
Commitment to co-workers
We are linked to one another by a common purpose; serving our patients and our community. Our physicians and other co-workers are our team members. They deserve our respect and our support.
Communication
The goal of communication is mutual understanding. We must be committed to listening attentively to our customers in order to fully understand their needs. Close attention should be given to both verbal and non-verbal messages. We are committed to exceed our customers' expectations and provide more than what is expected.
Customer Waiting
Our customers' time is very valuable to them. From the moment they enter our hospital, we will provide them with prompt service. We will always keep them informed regarding the time in which service will be provided and make customers comfortable while they are waiting.
Privacy
We will always maintain customer privacy and confidentiality. It is the personal responsibility of every staff member to protect the privacy and confidentiality of every customer he/she encounters. We will treat patient information with confidentiality.
Responsiveness
Every patient or family member who approaches a staff member should be acknowledged. We will respond in a way that demonstrates the care, courtesy, and respect our customers deserve.
Safety Awareness
It is the responsibility of all employees to ensure an accident-free environment. This includes maintaining a clean and pleasant environment reporting any safety issues and being a steward of our financial resources.
Service Recovery
Service Recovery is taking a potentially negative situation and turning it into a positive situation. When less than excellent service is identified, staff members share in the responsibility of acting on a customer complaint/concern by using the Service Recovery ACT model.
Sense of Ownership
Every staff member must feel a sense of ownership toward his or her job. We will take pride in what we do and how we do our job. We will feel responsible and be in control of the job that needs to be done.
Community Cares Pledge
All employees must abide by the Standards of Behavior. If you are not certain how a behavior standard applies to you, it is your responsibility to ask your department director or a member of Administration.
Compliance with these behavior standards is a condition of continued employment at our facility. We reserve the right to amend or modify the behavior standards in an effort to continuously provide excellent customer service.
The Standards of Behavior are a statement of employee attitude and behavior, and do not constitute an employment contract, an assurance of continued employment, or employment other than at will.
© Community Health Systems Inc.